It’s that time of year again. The 2019 Gartner Magic Quadrant for Content Services Platforms (CSP) has just been released and once again M-Files has been named a Visionary. This is our ninth consecutive year on the quadrant, which serves as an indispensable report for organizations reviewing CSP vendors and digital workplace applications.

In 2018, Gartner focused on extending the definition of CSP — which was the replacement term for enterprise content management (ECM) platforms. But this year, the report shifted focus away from simply defining CSP and what those platforms were expected to provide. The 2019 report pivoted and while it still includes market expectations, there were other takeaways we wanted to share with you here.

2019 Gartner Magic Quadrant for Content Services Platforms (CSP)

3 Trends in Buyers’ Needs for CSP Technologies

The 2019 Gartner Magic Quadrant for Content Services Platforms (CSP) featured a segment on three trends present in buyers’ needs across all organizations, regardless of industry.

Confronting content sprawl. How are organizations handling the growing problem of information sprawled across an ever-increasing number of repositories?

Contributing to digital business transformation. How can organizations drive operational efficiency and collaboration into document-centric processes?

Modernizing work. How are companies providing their workforce a high degree of digital dexterity and easy interaction with company information?

The 5 Characteristics of a Modern CSP Platform

The needs of information management platform buyers point to a more agile, adaptive solution rather than antiquated, monolithic solutions. Gartner identified five attributes of a more modern, and in-demand platform:

  1. Cloud scale
  2. Protection (in the form of strong security and governance controls)
  3. Fast time to value
  4. User-centricity
  5. Intelligence