Overall, 44% of all expats living in Malaysia said they are happier since the move here.
While Singapore has been consistently rated by expats as the best country in the world to live and work, Malaysia is rapidly rising up the ranks.
According to HSBC’s new Expat Explorer survey, jumping from 28th to 25th place overall, the country offers simplicity and smooth transition for expats in finding accommodation (61%), organizing healthcare (54%) and arranging childcare and schooling (52%).
In fact, more than half (55%) live in a better property than in their home country and have the means to take more holidays, 28% have more domestic help, while 18% even said they donate more to charity.
Surveying more than 27,500 expats about their experience abroad, the survey revealed 41% of expats globally adopted a more positive outlook on life after moving abroad, with 44% becoming more physically active (45% in Malaysia).
In Malaysia, the expat experience was found to be a sociable one with 61% saying they found it easy to make friends – compared to 53% globally and 55% regionally. In terms of active social life, 44% say they have better social lives now than they did at home compared to 31% globally and 40% regionally.
Children also benefit from the expat experience. Malaysia ranked eight for making new friends with 43% revealing that their children formed new friendships easily.
At the same time, parents often find setting up childcare and schooling easier in Asia – 52% in Malaysia, and 41% in Singapore, against a global average of 39% saying that it is easy to set up childcare and schooling for their children in their host country. Parents in Malaysia (46%) also found it less expensive to raise children in their host countries against a global average of 22%.
Lim Eng Seong, country head, retail banking and wealth management, HSBC Bank Malaysia, said:”Malaysia continues to draw expats with Europeans (44%) and Eastern Asia (18%) forming the bulk of expats here, according to this year’s findings. One of the reasons why they love settling down here is the friendly nature of our people. Looking for accommodation, organizing healthcare and schooling are all easy to do in Malaysia, hence the plus points for expats to move here.”
Apart from unveiling the best places in the world to live as an expat, the survey also found that life abroad typically increases expats’ income by 25%, with expats globally earning USD99,903 a year on average.
India (USD176,408), China (USD170,970), and Hong Kong (USD148,410) topped the rankings for expat income, while Malaysia’s average expat income is USD98,072.
Against a global average of 25%, many expats in Asia said they have experienced an uplift in income of at least 10%, including Singapore (70%), Hong Kong (70%), India (66%), China (64%), and Malaysia (47%).
Besides earning more, expats also save more abroad, with 52% of expats globally saving more than in their home country. Those living in Asia said they are able to save more than the global average including China (55%), India (64%), Malaysia (63%), and Singapore (65%).
Globally, these savings were found to be directed to expats’ long-term financial goals. Funding their retirement (45%), buying their first or next property (34%) and protecting themselves and their family, property, and possessions (27%).
Photo / 123RF
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Issues plaguing Online Account Opening
Financial Institutions often overlook new customers in favor of existing ones since servicing existing customers is less cost intensive as compared to the technology, facility, personnel and additional costs involved in onboarding new customers. Despite a slight decrease in attrition rates, managing customer abandonment in online account opening remains a significant challenge for most financial institutions. It is imperative for FIs to gauge the drivers of abandonment and how to deal with the same.
One of the factors imperative for taming abandonment is the delivery of effective customer experience. It is imperative for FIs to define a brand-wide vision for Customer experience and ensure a consistent delivery of the same across all departments at every level of the hierarchy. According to a report by J.D. Power Insights, “More than four in 10 (43%) at-risk customers have experienced a problem in the past 12 months, compared with only 15% of loyal customers.” The same research reported a 128 points drop in satisfaction and an 18 percentage points increase in attrition when a customer encountered a problem. This data highlights the significance of effective resolution of problems for retaining customers.
Tackling abandonment in Online Account Opening
The best strategy for minimizing abandonment in such a scenario is by resolving problems in the shortest time span within a single contact with the customer. Financial Institutions must adopt a two-fold strategy in such a scenario wherein they prevent such problems, with enhanced customer experience and ensure smooth resolution. Technology can play a defining role in achieving this with drilled-down customer data and insights. It can drastically reduce onboarding time and consequent attrition rates. Digital products and solutions like Business Process Management, Robotic Process Automation, Customer Communication Management and digi-sensing are the key to achieving this.
SUPERIOR, Wis. — A series of explosions and fires rocked the Husky Energy oil refinery in Superior Thursday, sending a black plume of acrid smoke across the city, forcing massive evacuations and sending several people to local hospitals.
Essentia Health and St. Luke’s hospital officials said a combined 11 refinery victims were confirmed treated in Duluth and Superior facilities, one with a “serious blast injury.”
No fatalities were reported, and all employees and hundreds of contractors working at the refinery were accounted for.
No details were available on the extent of refinery damage or what caused the initial explosion that occurred just after 10 a.m., apparently in a tower near giant asphalt storage tanks. One of those tanks was punctured, spewing liquid asphalt onto the ground for hours.
A second, larger fire erupted just after noon with multiple explosions throughout the afternoon, sending a much bigger black cloud billowing for miles.
Kollin Schade, refinery manager for Husky, told reporters that the facility was preparing for a May shutdown for servicing and inspection at the time of the explosion and that most of the fire and smoke was from asphalt burning.
Firefighters stood by for several hours until it was clear that a potentially dangerous toxic chemical, hydrogen fluoride, was not at risk of exploding and then went “into offensive operations” with foam and water.
Superior Fire Battalion Chief Scott Gordon, shortly before 7 p.m. declared the fire to be out. Thursday evening a new fire ignited from a liquid Schade described as a “heavy material very similar to a bunker fuel that is not quite as heavy as asphalt but still very heavy,” which was pouring out of a valve that could not be shut off.
Gordon said the fire would continue to burn until all of the liquid burned off. It was unknown Thursday evening how much liquid was left or how long the fire would continue. Gordon said he is confident that the fire is isolated and will not spread or get bigger.
At a 3 p.m. press conference, Paine said everyone within a 3-mile radius of the refinery should evacuate and stay out. City and county officials also said that everyone who lived or worked within 10 miles south of the fire also should evacuate due to the potentially toxic nature of the spreading smoke plume.
“If in doubt … just leave. Find a place to go,” Paine said, later adding that “potentially all” of the city’s 27,000 residents may have to evacuate.
Though Paine had said he hoped most residents could be allowed to return by sunset Thursday, he announced at a news conference late in the evening that the evacuation remained in effect and would be re-evaluated throughout the night.
“We are hoping to lift that evacuation just as soon I feel satisfied and our team feels satisfied that the site is safe and that there is no further risk at the refinery or in the air surrounding the refinery, Superior and Duluth,” Paine said.
At 8 p.m. the city of Duluth issued a “shelter in place” advisory for the area including the Fond du Lac neighborhood east to the CN ore docks in West Duluth, and to the top of the hill, as winds were predicted to shift in that direction during the night. “Residents with health concerns are advised to close windows and doors and stay indoors overnight as residual smoke from the refinery fire in Superior could be a respiratory irritant if inhaled,” a statement from the city read.
Husky issued a news release saying that anyone affected by the fire could call 800-686-3192 for assistance with food, transportation or other concerns.
Essentia Health closed all of its Superior locations including evacuating everyone from its Superior hospital with all patients going to Duluth facilities. The University of Wisconsin-Superior evacuated and sent students to the College of St. Scholastica in Duluth.
Many of Superior’s main roads were clogged to gridlock with traffic through the afternoon as residents tried to move away from the smoke plume or retrieve loved ones who were evacuating.
Residents who evacuated and needed shelter gathered at the Duluth Entertainment Convention Center as the primary site.
Superior school officials said public school students in the city were evacuated to Amsoil headquarters in Superior where parents waited in traffic jams to pick up their children. Superior schools’ superintendent Janna Stevens said late Thursday afternoon that all students were either home safe with their families or were on their way home.
The Duluth Transit Authority sent buses to help move evacuees to safety.
UWS, all Superior public schools, Maple public schools and Wisconsin Indianhead Technical College all are closed Friday.
Many businesses also closed and evacuated, including Superior Water, Light and Power and the Superior Family YMCA, gas stations and some grocery stores.
The U.S. Coast Guard also imposed a closed safety zone near the Superior entry and Superior harbor due to the smoke dangers. It wasn’t clear when that would be relaxed.
Hydrogen fluoride a concern
The Superior refinery is one of about 50 nationally that uses hydrogen fluoride to process high-octane gasoline. An acid catalyst, hydrogen fluoride is one of several federally regulated toxic chemicals at the refinery, such as propane and butane.
The refinery can handle about 78,000 pounds of hydrogen fluoride, according to federal Environmental“>Environmental Protection Agency records.
Schade, the refinery manager, would not answer specific questions on hydrogen fluoride Thursday, only saying its presence at the refinery was one reason the evacuation was underway.
A Superior Fire Department official said having the fire spread to the hydrogen fluoride tank would be the worst-case scenario for the situation to worsen, with other experts saying the fumes could spread a toxic cloud of gas for miles downwind.
A 2011 report from the Center for Public Integrity called hydrogen fluoride an “extremely toxic” chemical that, if released into the atmosphere, can spread rapidly.
“It’s like chlorine gas. It’s an extremely toxic gas cloud that can move for miles downwind,” Fred Millar, a Washington, D.C.-based independent consultant and activist on refinery toxicity issues,
told the News Tribune. “If your local officials aren’t explaining how concerned they are about that, then they should be. It would be a disaster. That’s what the evacuation (distances) should be based on.”
Mayor says city was prepared
The mayor said city agencies and refinery crews have trained jointly for disasters at the facility, calling Thursday’s event “the nightmare scenario’’ for which they train.
“This community is aware we have an oil refinery. We’re prepared for this. We’ve done extensive training,” Paine said. “We’ve invested in equipment and infrastructure. We probably have the best fire department in the country to respond to an event like this.”
Mel Duvall, manager of media and issues for Calgary-based Husky Energy, said he had no information on where inside the refinery the initial explosion occurred. The company was planning a five-week turnaround starting in May, meaning parts or all of the plant would be shut down.
Officials at Enbridge Energy, which owns a massive oil pipeline terminal and storage facility with millions of gallons of petroleum products stored near the refinery, said their facility was not impacted.
“The Husky Terminal is across the street from Enbridge’s Superior Terminal. This incident has not impacted Enbridge’s Superior Terminal operations. Most Enbridge terminal employees have been evacuated except for a small crew who continue to monitor the situation,’’ said Jennifer Smith, an Enbridge spokeswoman. “Our thoughts and prayers are with the Husky employees and their families.”
Refinery had past violations
In 2015 the federal Occupational Safety and Health Administration fined former refinery owner Calumet $21,000 over emergency response and flammable-liquids violations. Those violations were marked as settled and the problems solved by the end of that year.
It was the only OSHA enforcement action taken against the refinery in the past 20 years, according to a search of the agency’s database.
In 2012 and 2013 there were four reports of hydrogen sulfide releases due to power outages, according to the National Response Center.
The refinery has not been fined over hazardous waste since 1999, according to the Environmental“>Environmental Protection Agency.
The refinery’s most recent Risk Management Plan was submitted to the EPA in 2012 and states: “In the unlikely event of a catastrophic release, the refinery, working in conjunction with local emergency management staff, is well prepared to respond and mitigate adverse consequences to the community or the environment.”
Husky took over in 2017
Husky Energy concluded its purchase of the refinery in November, spending $492 million to acquire the refinery from Calumet. The Canadian refiner said there were no changes planned for the facility, but it was planning to continue a $30 million upgrade started by Calumet.
About 180 people are employed at Wisconsin’s sole refinery, which provides the Northland with gasoline, asphalt and other specialty petroleum products. About 50,000 barrels — or 2.3 million gallons — of oil per day can be processed at the refinery, located at 2407 Stinson Ave.
Along with the refinery, Husky took control of two asphalt terminals and two product terminals, a marine terminal, 3.6 million barrels in storage and a marketing business.
The Superior refinery was built in 1950, acquired by Murphy Oil in 1958 and sold to Indianapolis-based Calumet for $475 million in 2011.
Husky Energy said the Superior refinery had averaged 37,000 barrels per day of production in the first three months of this year, according to an earnings statement released Thursday morning.