Blog & Business Intelligence
Welcome to our blog, find out more about what's happening at EDMS ConsultantsReading Your Customers’ Minds is Now Possible!
Yes, you read that right! Reading people’s minds is a superpower that most of us would love to have. While social listening is not exactly mind reading, it is as close as it gets for modern business leaders. In today’s sense-and-respond environment, the importance of...
How to Create a Winning Customer Experience Amid an Exploding Number of Customer Requests
Along with so many dramatic changes the coronavirus pandemic has abruptly introduced into our daily lives, a lot more business has moved to the internet. Because of social distancing, millions of employees have exchanged their commutes for a home office. At the same...
Digital Transformation is a Journey, Not a Destination
“We want to steer towards a digital ecosystem,” “We aim to deliver delightful customer experience,” “We look forward to deploying cutting-edge technologies,” – I often come across these statements while interacting with executives across various industries. And,...
The Power of Business Process Management (in Facts and Figures)
As one observer noted, even large disasters like Chernobyl didn’t completely stem from a lack of documentation. This crisis caused so much damage because people failed to follow the planned and documented processes in time. While it’s important to document processes,...
Are Your Disjointed Banking Processes Alienating Customers and Attracting Compliance Penalties?
These days, applying for a bank account or a loan is extremely easy. Most banks, whether small or large, have an online webpage where applicants can easily submit their details, KYC documents, e-verification, etc. With the promise of user-friendliness and ease in...
Your Business Information Should Work for You… Not Against You
Information, in all its formats, is the lifeblood of business. Yet, it is an asset that’s often poorly managed, and therefore, provides less value than its potential. Let’s face it. Information only has value when it is refined and used for decision-making. So why do...
Time to Switch to a Single Digital Platform to Enhance Operational Excellence
As a service delivery representative, I recently had to collaborate with the global in-house centers (GICs) of one of my customers. By definition, GICs are the offshore centers that perform designated functions for large organizations to minimize overall costs, enable...
Nucleus Research: M-Files Tops Among 17 Content Management Vendors in Both Functionality and Usability
M-Files bested all competitors in this year’s edition of the Nucleus Research Content Management (CM) Technology Value Matrix. Similar to the Gartner Magic Quadrant, the matrix places vendors in four regions — assessing them on two key factors: functionality and...
Fiix Debuts World’s First AI for Work Order Performance
Toronto, Canada— Oct 27, 2020— Cementing its position as an industry trailblazer, Fiix has launched a new addition to its game-changing AI platform, Fiix Foresight. The new solution— called work order insights— is an industry first, and uses AI to automatically...
Fiix Launches the First and Only AI Engine for Maintenance
Fiix, a Toronto-based asset management software provider, today announced the launch of Fiix Foresight, the first and only AI engine for maintenance. Foresight fuses the benefits of industrial AI— data capture, pattern detection, analysis, and real-time insights— with...
Transforming Customer Experience in Wealth Management Requires Walking an Extra Mile
Wealth management has oft been regarded as an elite sector of banking, however, as financial institutions step into the 21st century by focusing on implementing new-age technologies, it sometimes seems that delivering a superior experience to high net worth...
Point or Platform-Based Approach: What’s Better for the New-age Invoicing Management?
Imagine a scenario where your accounts department sends an invoice to your customer with a wrong address or a missing invoice number. May sound like minor glitches, but the impact could be major. It will delay the payment while leaving a dent on your goodwill. Last...
Why Experts Say You Should Invest in Digital Transformation During a Recession
So, it’s official. We are in a recession. But some experts say investment in digital transformation during a recession should remain steady. The National Bureau of Economic Research declared on June 8 that the recession began in February. It’s an unusual recession, by...
Top Lessons for Banks from the COVID-19 Crisis
It’s mid-December and you are in your conference room planning for the next financial year. You are looking at numbers, trying to analyze last year’s insights, and come to a consensus. Months pass and finally, it’s April—time to announce the budget for the new fiscal....
The Top 2 Key Aspects of High-Performing Consulting Firms: Visibility and Information Flow
To remain competitive as a professional services provider for rapidly growing and evolving companies, consultants have to deal with an ever-more-complex business environment. Very often, today’s projects have a broad and large scope, involving global locations,...
Here’s Why Visibility is Vital for Being Future-Ready in SSCs
“Visibility without value is vanity” – Bernard Kelvin Clive It’s simple. To do things, you need to be able to see them. This is true for every enterprise regardless of its size and industry. Let me share one of my observations! I often come across business leaders who...
The Paradigm Shift in Information Management Means a Shift in Information Governance as Well
According to Gartner, information contributes at least 20-25% of an average organization’s value today. Studies have uncovered countless ways to use data as an asset to help improve businesses by reducing costs, improving customer satisfaction, and managing risks....
Add Spark to Your Customer Notifications with a Modern CCM
Do you track the number of notifications and alerts you receive daily? As customers, we receive multiple notifications from our service providers. Banks send account transactions, monthly statements, service updates, new schemes and offers, etc.Insurers share policy...