Newgen’s Omnichannel Customer Engagement

Newgen OmniOMS 

Omnichannel Customer Engagement

Design, manage, and distribute end-to-end communications from one centralized platform. Deliver transformed experiences to your customers by delivering personalized communication across channels. Improve up sell and cross-sell opportunities across touchpoints, including e-mail, SMS, social, web, print, and business applications. From customer communication management (CCM) to social listening to communication enabling your business applications.

Enhance customer experience with personalized and consistent communications across channels

User-friendly Template Design

Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, effortlessly migrate communication templates from legacy CCM systems to modern cloud-based OmniOMS platform.  

Personalized Customer Experience 

Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions. 

Scalability and Compliance 

Leverage the cloud-native platform services to scale with ease and deliver brand-compliant communications faster. The cloud-friendly platform, with docker support on container architecture, enables organizations to ensure quick and effortless deployments with no downtime. Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Maintain a 360-degree view of your customers’ communication life cycle by using comprehensive dashboards and reports. 

Seamless and Secure Communications

Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Ensure security and confidentiality of sensitive customer data to meet regulatory guidelines.