Looking back at 2019, it was a year of significant development for M-Files. That was the year we truly saw the transformation with M-Files Online — allowing customers to truly achieve instant cloud-readiness. And, it was the year we helped customers find the benefits of intelligent information management within their daily business applications — like Microsoft Teams or Outlook, or Salesforce.
But so much for nostalgia. Now let’s jump into the path forward for 2020.
Our focus for this year in product development is driven by five major themes.
1. Digging deeper into our core differentiators
Our metadata approach sets us apart from the competition. Our solution is truly metadata driven; everything is managed with metadata — from the documents themselves to the user and access rights, workflows, policies, app integrations and more.
On all the three cornerstone areas, 2020 brings in development that will enhance the user experience and offer new ways to automate office work. As cool as AI can sound, it all boils down to this: How can it help employees work more efficiently? Our new intelligence features will make the user the centerpiece of everything, assisting the user in the context of his role and task at hand. And, as an out-of-the-box feature, artificial intelligence is still going to be as simple as ABC.
2. Improving the user experience
Putting the user at the center also means adjusting to the way THEY prefer to do their work. This was one of the key initiatives for 2019, and we continue the same path in 2020. We will embed M-Files into more systems and common business applications. One more was just recently launched, when we integrated with Esri ArcGIS, a tool for applying location-based analytics into business practices.
On top of the integrations to other systems, we will significantly improve our own web client, offering easy deployment and ease-of-use in a modern and simplistic UI, designed to support daily work.
3. Scaling for more complex requirements and environments
As organizations grow and begin to embrace new technologies to deal with the exploding amount of data, it is vital to offer more scalable ways to run business applications — like M-Files — or to search for data in both cloud repositories as well as on-premises data storage.
Our roadmap for 2020 supports initiatives like multi-server mode, which will improve scalability. Multi-server mode will always balance the load for M-Files Online customers by offering high availability.
4. Improving service management capabilities
As we look at 2020, the M-Files solution will also provide better service to customers — improved cloud architecture, self-service capabilities and other improvements that help further our task to be the best SaaS provider of intelligent information management solutions.
Already, M-Files is recognized as a Visionary in Gartner Magic Quadrant for Content Services Platforms, the Best Document Management Software of 2020 by Business.com, and a Leader by Nucleus Research. User experience is very important to us, and we pride ourselves on the ease-of-use confirmed by numerous customers and reports — like the Top-Rated Enterprise Content Management Software for 2019 by TrustRadius. The new service management capabilities will help us further improve the user experience.
5. Enhancing collaboration capabilities
Collaboration seems to be an overarching theme in numerous discussions and articles. The new ways of working together in virtual teams call for new solutions for easy collaboration.
People will always find ways to work the way they prefer, and unless the organization provides safe but easy-to-use tools for collaboration, people will do so with whatever tools they find.
Easier collaboration is one of the themes for 2020 for M-Files as well as we seek to serve the information-driven industries better. We will start to introduce several enhancements that will make everyday collaboration a walk in the park.
So – if 2019 was a year of transformation and going where the customers are, 2020 is going to be yet another interesting year with lots of new features and capabilities. These capabilities will put our customers at the driver’s seat, allowing them to stay even more focused on the task at hand while benefitting from the many advances of intelligent information management.