The world’s healthcare workers have taken center stage in 2020, due to the Coronavirus pandemic. The work they do to keep patients healthy is tough work — hallmarked by long shifts and lots of information to digest and record.

Anyone in the healthcare space will attest to the fact that managing information sits at the center of their work. They need to access patient information, process insurance claims, record new patient information, among tons of other document-related work.

One home healthcare company figured out how to minimize manual document work and “enable clinicians and wider healthcare staff to focus on what matters most: delivering first class patient care.”

Launched in 2011, Manzil, is a home healthcare service and disease management provider, delivering care to 1,500 long-term and over 7,000 chronic disease patients across the UAE, Kuwait and Qatar.

Manzil’s Yasser Quraishy, Executive Director of Digital Health and Innovation:

“Home healthcare management is typically, very paper-centric. When visiting a patient, the medical practitioner would bring a lot of information to a patient’s home. Treatment would be administered, and information would then have to be written up, recorded and filed. While important, it was however a very laborious process – staff could spend anywhere up to 30% of their productive time writing up and recording information. To deliver first-class care we must have first-class systems in place.”

Manzil employed the M-Files intelligent information management system to:

  • Reduce the amount of time spent processing information from 30% of the workweek to only 10%
  • All but eliminate huge volumes of paper documents held in large filing systems with scanning, capture and digitization
  • Maintain top-notch information security and compliance with regulatory standards
  • Streamline operations to extend their focus on patients and patient outcome