Digital Transformation – Need of the Hour

Digital transformation has undoubtedly become a critical part of the boardroom agenda for organizations of all sizes and scales. Gartner states that organizations accelerate digital transformation processes for long-term growth and profitability. Yet: “53% of the organizations surveyed remain untested in the face of digital challenge and their digital transformation readiness therefore uncertain.”

But you can be ready to face the digital challenges by utilizing hyper-automation tools. The range of tools includes automation technologies such as robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), natural language processing (NLP), optical character recognition (OCR), process discovery, and others. A digital transformation platform helps business leaders like you build a connected enterprise. These automation solutions will help by engaging employees, customers, and third-party across regions, functions, and departments through their preferred location, time, and channel. It helps fulfill your initiatives and bring together people, processes, and systems seamlessly in real-time. Furthermore, by leveraging an automation platform, you can transform your complex business processes, spanning across multiple siloed departments, dozens of disparate databases, and millions of files into unified and streamlined business applications.

Digital Transformation

How digital transformation platform helps business:

Optimize and Automate Business Processes

AI-driven digital transformation platform automates and streamlines end-to-end business processes, including content, processes, and communication. This hyper-automation technology allows you to do away with repetitive tasks and manual tasks and enable the business user to function at an increased level of efficiency and decision making. Using adaptive algorithms and advanced analytics, It can respond quickly to organizational demands, reduces business risks, and takes preventive actions based on AI predictive analysis. Furthermore, it helps improve service level agreements, enhance operational efficiency, and optimize operational costs by a significant margin.

Accessing Contextual Information

Organizations generate a high volume of content, making it exceedingly challenging to store, classify, mine, or draw insights from this information. Here’s where a digital transformation platform comes into the picture. The platform enables your users to access search content from federated repositories, maintain data confidentiality, leverage content-centric workflows to drive productivity, mine data and employ content analytics, and apply appropriate retention and compliance policies

Delivering Omnichannel Experience

Leveraging an ideal digital transformation platform, you can keep your customers engaged through their preferred channels, including mobile, web, chatbots, social media, etc. Furthermore, you can provide consistent interactions and customer experiences even if the customer switches the channel in-between

Developing Applications Faster

A robust digital transformation platform reduces time-to-market with drag-and-drop and point-and-click configurability to build and deploy applications faster. Low-code/No-code features empower you to expand your application portfolio by rapidly developing critical business applications and facilitating enhanced collaboration between business and IT teams

Key Takeaways

In a nutshell, an ideal digital transformation platform helps streamline content, automates business processes, accelerates digitization, and enables you to deliver a superior experience to customers and partners. It also empowers employees to focus on customer-centric activities while boosting their day-to-day productivity.


What Does “Transforming Experiences” Really Mean?

Newgen has conducted a poll on LinkedIn, asking our followers, “What does ‘Transforming Experiences’ mean to you?”

The results were that 45% of respondents said they interpreted “transforming experiences” as enabling anytime, anywhere operations, and 28% responded with end-to-end customer journey enablement. It’s no surprise, especially during a disruptive global pandemic, that most organizations are focused on improving customer experience, uninterrupted business operations, and secure remote accessibility.

But the question is how can enterprises, like yours, transform the end-to-end experience for your internal and external users?

Let’s see if the answer lies in digital transformation.

What is Digital Transformation Anyway?

In a separate poll, we asked our LinkedIn network what “Digital transformation should mean.” 38% of people responded with simplified work, while the rest of the respondents were split evenly between paperless operations (24%), new innovations (22%), and happy customers (16%).

All of them are right! Based on our experience over the past nearly three decades, we believe that effective digital transformation should involve:

  • Enhancing your customer experience through omnichannel interactions and prompt communications
  • Empowering your employees with tools to rapidly develop and update business applications
  • Providing visibility, connectivity, and accessibility to your employees, across your end-to-end operations
  • Implementing an agile IT infrastructure, with new-age technologies, that can grow with your company

Transforming Experiences through Digital Transformation

As “transformed experiences” is becoming a competitive differentiation, enterprises must accelerate their digital initiatives. In fact, analysts at Forrester said, “In 2021, we predict that companies will accelerate digital transformation with a focus on customers and the products, practices, platforms, partners, and places to sell to and serve them.” 

To us, “transforming experiences” means enabling anytime-anywhere operations, seamless customer journeys, omnichannel engagement, modernization of your existing IT systems, smooth collaboration, and more.


The Time to Restore Your Document-centric Processes is Now!

Remember the time when we could touch any document and meet our colleagues freely?

With COVID-19, things have changed drastically. We have become physically distant and wary of handling documents. This has affected our decision-making, customer service, and overall organizational efficiency.

“Fully or partially manual processes only function when workers and physical files are located in the same place. That’s why millions of people working from home have resulted in complete breakdowns of key operations for enterprises that depend on manual processes.”Source: Forrester*

The solution lies in digital. We need to act fast and find a way to virtually co-locate our documents and employees.

Wondering Where to Begin?

You need to start by formulating a comprehensive digital document processing strategy that ensures secure, remote access and compliance with regulatory requirements.

For this, you need software that:

6 Things You Must Consider While Implementing a Digital Document Processing Software

  1. Multi-channel Intake

Your customers may share documents via any channel, be it email, social media, or in-person. So, the system you invest in should support document intake from multiple channels and data capture from index fields

  1. Indexing

To locate information easily, you must index documents by associating metadata with the respective documents and folders

  1. Document Processing

For seamless processing, you must define the role of maker and checkers so that documents are auto-routed

  1. Repository Structure

Organizing the repository based on your enterprise’s departmental structure is key. All departmental documents must be stored under the respective entities and business documents should be organized based on the lines of business

  1. Search Operation at Document and Folder Level

Easy access to information is one of the main value-adds of a document processing system. When you are selecting a system, ensure that it supports advanced and intuitive search operations at multiple levels

  1. Permission Access and Administration

It is critical that you secure your information using the restricted access permission capability so that only the intended users can view, add, or modify documents. You can grant access permissions at the user group level, rather than to specific users. Also, setting access permissions at the folder level will simplify the management and maintenance of your documents

A digital document processing software is key to thriving in a remote working environment, especially as employees and documents continue to be physically separated for the foreseeable future.

Introducing Newgen OmniDocs ActiveScript

Automating your industry-specific, document-centric processes is now easy with a wide range of 100+ ready-to-use templates. By deploying Newgen OmniDocs ActiveScript on cloud, you can create a digital workplace, access documents anytime, anywhere, and ensure compliance with document management and storage regulations.